Ecolights.gr wanting to ensure the smooth and safe purchase of a product by the buyer, gives the possibility of return and replacement by another or by the same in a different size, if available. Product replacement will only be accepted if it is in its original factory condition. The request for replacement of a product must be made within (14) calendar days from its receipt, by phone (2810371260) or by mail (info@ecolights.gr).

After the consultation with the competent department of the company, the customer will be able to choose another product from the page of ecolights.gr. In this case the cost of transporting the product is borne by the customer. If the cost of the original product and the transfer exceeds the cost of the product with which it is replaced then the additional amount is refunded after consultation with the company.

The return of the original product will be done with GENERAL POST. The new product will be within three (3) working days from the date the company will receive the returned product. Note that the above also applies in case the customer was not charged the shipping costs, due to the fact that the initial order exceeded 70 euros. In all cases, the return of the product to be replaced should be done together with all the documents that accompanied the product (eg Retail Rep. Etc.) and its complete packaging.